© 2016 GO Waggy Tails 93 Station Road, Hailsham, East Sussex, BN27 2EE  - Phone: 07944631083 Email: gowaggytails@gmail.com

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FREQUENTLY ASKED QUESTIONS

How much do you charge?

Please see our services page for a full list of our different services and prices.

 

How many dogs are walked at any one time?

We keep our group walks down to a maximum of 4 dogs per walker. 

 
We believe dogs have more fun if they can play and interact with other dogs.

Group are carefully selected with the breed, age, sex and personality in mind.

 

Will I meet my dog walker?

Yes. We will arrange a free meet and greet with you and your dog in order to understand your dog’s personality and needs. This will also allow you the chance to ask us any questions you might have and find out how things work.

 

Do you arrange to pick up and dropping off the dogs? 

Yes, we will collect your dog from your home or place of work at an agreed time set by you and then return them after their walk.

 

Are you insured?

Yes, GO Waggy Tails are fully insured. Feel free to ask to see a copy of our insurance certificate.

 

Do I need to be home when you collect or drop off my dog?

No. Most clients are comfortable sharing a set of keys to enable us to collect and drop off your dog even if you are not home. We are DBS checked (previously CRB) and our insurance covers loss of keys.

 

Do you do off-hours walking?

Yes, we do. Please send us an enquiry to discuss further.

 
What do I do if I need to cancel?

Please contact us with at least 24 hours notice either by email or telephone for no charges to apply.

 

What do you do in case of an emergency?

In the unlikely event of an emergency, we will immediately call and notify you. In our original meet and greet we will ensure that we have all the family emergency contact details. If veterinary assistance is needed, we will take your dog to your named vet or depending on the circumstances, to the nearest possible one.

 
Will my dog be supervised at all times?

Yes! Your dog will be under constant supervision and will never be left unattended.

 
Where do you walk?

All our walks are safe and away from roads and livestock.

 
My dog has not been spayed or neutered, can he/she still be walked?

This can be discussed in the initial meet and greet, each dog will be considered separately but we reserve the right to refuse any dog.

 
Do you take bitches in season?

No. It is our policy to never take a bitch which is in season.

 
What security measures do you have?

Your key will be kept in a secure location, away from personal information. No key can be identified to any property. In the event of your key being lost or stolen we will advise you immediately. Your personal information will never be sold or discussed with any 3rd parties in accordance with the Data Protection Act.

 
What happens if my dog doesn’t get on with another dog?

We carefully select which dogs will walk together, if we find an imbalance within the group we will switch accordingly and inform you of our decision. We want all of our dogs to enjoy their walk.

 
Do you offer your services on the weekends and bank holidays?

Yes, however, this may impact our prices, please contact us for details.

 
I only require occasional walks for my dog, not every week or every day, can you help?

Yes. We are happy to provide services as and when you require, assuming we are available.  We recommend that you give as much notice as possible.

 

My dog can be aggressive with other dogs or people and he has to wear a muzzle, can you still walk him?

Yes. We offer a one to one dog walking service for those that don't enjoy the company of others.

 
Would you stay overnight at a customer's home to care for dogs?

Yes, please consult our prices and call to discuss.

 
We just got a puppy and we both work, what services do you provide for a puppy?

Puppies usually have to go out every 2-3 hours. For example, if you are gone for 8 hours, we will come over twice during the day and let the puppy out, feed and cuddle the puppy. Having a dog walker for a puppy makes training much easier, we will work with your puppy to heel, sit, stay, etc. We will also be able to introduce them to other dogs, once they have received their vaccinations.

 
Can dogs stay with you?

Unfortunately, we are unable to accommodate at present. We look forward to offering this service in the near future.

 
What happens in bad weather?

Rain or shine you can rely on us to walk your dog. We will clean and dry your dog off as much as possible. We do ask that you leave out a towel out and if you have a hose that we have access to this.

 
Do you walk dogs off the lead?

If possible yes! We will only let your dog off lead once we have written consent and when it is safe to do so.

 
Can you administer my pet’s medication?

We are happy to administer medication to your pet(s), in accordance with your written instructions.

 
Do your services cater for all dog breeds?

We do not discriminate against any breeds based on reputation. We meet all dogs before we walk them and each new dog is subject to a trial period. Any instances of aggressive behaviour will be investigated and we reserve the right to refuse to walk any dog.

 
When are you available to walk my dog?

We walk all day subject to availability.

 
What are your terms and conditions?

Our terms and conditions can be found here.

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